Seeking advice on how to get pay by AirBnB?

[Mikki27]

Dear AirBnB community.  I have been hosting two properties on Airbnb for over five years. At the beginning of 2025, Airbnb requested additional documentation regarding my sole proprietorship, beneficial ownership, and other details. I promptly uploaded all the requested documents; however, Airbnb has withheld my payout for approximately one month.

Despite opening multiple support cases, Airbnb has closed them without resolving the issue. Additionally, after calling customer support, I was informed that they could not provide a specific reason for the withheld payment. The only response I received was that "the case has been escalated to the specialist team," a team that Airbnb’s support personnel cannot directly contact or obtain further information from.

If anyone has encountered a similar situation, I would appreciate any insights or recommendations on resolving this and successfully receiving payment from Airbnb.

[Rebecca]

Hello @Mikki27 👋

Welcome to the Community Center! It's great to have you here with us. I'm sorry to read about your recent experience. Have you heard anything further from Airbnb? It's usually something to do with the KYC process so you may have been contacted by the team there. 

I'm looking forward to hearing back from you soon. 😊