Send / receive money

[Kerstin252]

Hi everybody,

I have asked my guest to send me money for the damage deposit. He tells me that he can't see the request. I cannot resend it, becaue it has not been answered. Any ideas how I can tell the guest where he sees the request? The Airbnb support wasn't helpful...

Regards,

Kerstin

[Anonymous]

@Kerstin252   The Resolutions protocol often doesn't work on the mobile app. You may advise your guest to log into his account on a computer, or to switch to the Desktop Version of Airbnb on his phone's browser.

[Mariann4]

@Kerstin252 Airbnb no longer allow damage deposits. They have changed their ToS on this matter.

[Anonymous]

@Kerstin252 It's actually even weirder than that. They used to allow hosts to specify a "deposit" amount in their listing, but at no point in their history did they ever actually charge that amount to guests. It was a pure fiction. This year, they finally clarified that in the ToS. It took years of shaming them about the deception to achieve that.