Slow costumer support

[Akito-And-Ly0]

Is there a good tip to get the problems solved sooner rather than later?

The customer support is extremely slow,  there is barely any follow-up and simply no replies.

The worst answer event is "Sorry, I will be on my days off now, I will get back to you once I get back". 

I mean, of course, ppl are entailed for holidays but how come the case is not passed to someone who is working?

The last thing I need to hear is that you are on holiday, leaving the case, for which solution I have been waiting for days or weeks, open for an unknown time period. 

Is there a hope? 

[Helen3]

Difficult to comment as you haven't said what the issue is? 🤣🤣 @Akito-And-Ly0 

[Akito-And-Ly0]

The issue is with missing payouts, I have done everything possible on my side and I have been left on hold for days at the time over several weeks now.

Currently, Pioneer has sent me a link for the so-called "routine check" which I hoped would end my case but the links are not working and I can not proceed with whatever they are requesting.

Airbnb is not responding, Pioneer is not responding.