Special Offers

[Anne8761]

I sometimes get requests to stay for less than the minimum stay length that I request and on occasions it suits me to accept those.  I have had two such requests just this morning.  On the first, the web-site offered me the option to Accept, Decline or send Special Offer.  Perfect: I was able to send an offer for the shorter stay.  On the second request (from a different guest) I only get the option to Accept or Decline.  Why is that?  What can I do?

[Ian-And-Anne-Marie0]

@Anne8761 

Hi Anne, I just saw your post whilst searching for special offers myself. In your two cases, I'm guessing that in the first case it was a booing enquiry and in the second case perhaps an almost complete booking (?)

In order that your options to respond are different, the expectation would be that the guest parameters differ.

In the past I've noticed that bookings which might want to start on the same day that previous guests leave (whilst we have a day set aside for turn around) the option to accept or decline has been sent.