Streamlining Reservation Changes

Desmond28
Level 2
Golden Lake, Canada

Streamlining Reservation Changes

As a property manager, there are situations where it would be advantageous for both our guests and us to change the listing for a reservation. Unfortunately, due to the different property owners and payout arrangements, I am unable to facilitate such changes, even though I am the primary host for both listings. The only available recourse is to cancel the initial reservation and rebook, which does, regrettably, incur penalties. It would greatly enhance the guest experience and property management if we had the capability to seamlessly process reservation change requests within the system.

1 Reply 1
Paula
Community Manager
Community Manager
Port Moody, Canada

Hello @Desmond28, thank you for sharing this within our Community. This sounds like an adjunct that will help enhance your hosting experience.

 

I am leaving here the link where you can send feedback directly to Airbnb: https://www.airbnb.ca/help/feedback?locale=en

 

All the best,

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