I’m a Superhost with numerous guest stays, consistently maintaining a 4.8 to 5-star record. I've hosted numerous guests. Recently, a guest left a review full of claims inconsistent with video documentation, laced with
profanity, and omitting key context — including damage they caused to the property. So far, AirBnB declined the removal of the review.
I don’t blame Airbnb and understand they have to strike a balance. However, I’m looking for advice.
Here’s what I submitted to Airbnb:
A time-stamped video from our professional cleaners showing the home was spotless at check-in
Documentation that a door was damaged during this group’s stay, independently time-stamped
A report covering the review’s profanity, falsehoods, and property damage
One example: the guest claimed they had to change the trash “every 5 minutes,” complained about dead flies (none were present at check-in per video), and said I was “hands off” — despite the fact I was on site at check in that very day. Ironically, I don’t think the group realized I was the host when we spoke. I was casually dressed, wrapping up prep work at the home.
Airbnb declined my first dispute and is now reviewing my resubmission under the content policy.
I'm not here to complain, but to learn from this community — a group I respect — on a platform that has been very positive for me overall.
Fellow hosts:
Have you had a similar experience?
Has Airbnb ever reversed a removal decision for you?
What finally made a difference?
I appreciate any thoughts as I continue to work toward resolution.
