Transaction History

Susan4012
Level 1
Australia

Transaction History

As a host, I need to know what receipts I get and how these are broken down.  It is just so opaque and impossible to tell how AirBnB breaks down the fees received between accommodation costs, admin fees, cleaning fees and other costs.  The transaction history only shows me what has been paid in total and what I receive - not sufficient. The invoices available for printing are next to useless and when it comes to refunding a guest who has had to cancel, practically impossible to provide a proper breakdown of what has been retained by AirBnB and what is available to reimburse them.  Why is this approach allowed to continue?

 

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Susan4012 

Downloading the CSV files gives more details.

The reservation itself also provides details.

But i agree some improvement is neccesary.