Unresolved Damage Claim

[Andrea6811]

I had a significant issue that has been ongoing for nearly two months. A guest caused considerable damage to my property, which required immediate repairs. Unfortunately, we, as the property owners, had to cover the costs ourselves.

We promptly reported the incident and requested the guest to cover the expenses. The guest refused, and after providing all the necessary information and documentation to Airbnb, we were assured that our case was being reviewed.

However, since then, I have only received emails stating that the case is still under review, without any concrete resolution. I was reassigned to a new agent, but this agent has not provided any updates or informed me of the current status of my case.

I wonder how long does it take for them to cover costs when a guest damages a property and refuses to take responsibility, or if I’m simply being made to wait indefinitely.

Is anyone having the same problem?