@David3789
Hi david, I'm in LJ and we own and operate 2 WindanSea homes
We list on VRBO ( Best ) and Airbnb (Worst)
You really get what you pay for and you get zip from airbnb, especially when there's a problem in terms of non compliance to House rules regardless if a Police action occurs, Airbnb is NEVER there to support the property Owner. Instead, they REWARD the bad guest behavior.
Weather Owners are trying to collect for over occupancy? Smoking?, parties, pets, odors. - GOOD LUCK.
I positioned\ priced my listings so that only 10% of boking derive from ABB and 90$ from VRBO.
When I get a ABB inquiry, I tell them they can get a 10-15% discount booking on VRBO.
Then their Security Deposit ($750) and (500) are at stake if they violate the rental Agreement, or House Rules.
It may cost $499\yr to list with VRBO but it is like upgrading from a Volkswagen (airbnb support) to a Aston Martin (VRBO). You call VRBO and someone answers and quick.
If you chose to charge or withhold Guest Security Deposit, that is your decision. (Although there must be a valid and legal reason for doing so, VRBO just doesn't let Owners "Steal" Security Deposits and they do reverse them when justifiable.
By far, the Airbnb platform, their software, their arrogant attitude towards Owners, and their LACK OF STANDING BEHIND OWNERS is APPAULING.
I would advise you to also list on VRBO, the best listing money you will ever spend.