What’s Your Signature Guest Experience That Keeps Them Coming Back

[Shafer0]

I’m curious what’s your secret sauce when it comes to creating unforgettable guest experiences?

For me, I go beyond just a clean space. I partner with local food trucks and offer catering experiences, including hibachi-style dinners on the patio! I also give guests the option to have their fridge pre-stocked by placing pickup orders from Walmart+ or H-E-B before their arrival.

And that’s not all—my cleaning team offers babysitting, and I help guests book boat and jet ski rentals or even wine tours with local companies.

These extras have made a huge difference in guest satisfaction and my review scores, and I love finding new ways to elevate the stay.

So I’d love to hear from you:

What do YOU offer that goes above and beyond?

What little (or big) things make your guests say “wow”?

Let’s share ideas and level up together!

[Marina1909]

I'm always accessible and offer recommendations to the best restaurants , entertainment and beaches nearby.

[Muralidharan0]

Muralidharan

Mayoorvihar home stay.wayand, Kerala India

Our warm hospitality ,the home which is surrounded by beautiful garden ,indoor and outdoor game.and the daleatious Veg and non veg food we serve..

[Melissa-and-Michael0]

We do a few extras that guests seem to enjoy, keep in mind our units are in Downtown Nashville so some may not apply to everyone.

- We provide a detailed welcome guide that includes our buildings amenities & how to get to them, walking distances to local attractions, walking distance restaurant recommendations and how to use all of the amenities we provide in the unit.

- We have a stage in our units with a sparkle backdrop & neon sign that provides great photo op opportunities for guests. We also have props & a selfie stick/ring light to encourage & enhance photo ops.

- We have a smart projector with 100 inch pull down screen which provides a movie theatre-like experience, rather than a TV. It also frees up a wall for design when the screen goes up, its basically unnoticeable. We also provide microwave popcorn to encourage its use.

- We provide a "get-ready station" that has mirrors, lights, console table & stools so ladies can do their hair & make up in front of them freely. Has 4 seats too so they can chat and do things together.

These things I feel really help the guests experience which drives bookings up

Hope this helps 🙂

[Pioneer2]

Hello all,

For me, it’s all about maintaining a high standard of luxury and cleanliness while treating every guest with genuine kindness. My guests appreciate the comfort and elegance of my space, but it’s the warm, respectful interactions that leave a lasting impression. I believe a great stay is about a perfect balance of a well-maintained space and a host who genuinely cares.

Hope this helps, and I’d love to hear other hosts’ experiences too!

[Paula2944]

I've had a few solo travelers who've booked their trips last minute, on a whim, and I think being available to have a chat and spend some quality time with your guests, even going for a coffee or drink with them, can add that personal touch to keep them coming back. 

[Aria15290]

I had a host last week who had a beautiful basement apartment. When making my way in one afternoon, he and his partner popped out to introduce themselves and we spent about 15 minutes chatting. They were the kindest people and I was so pleased to be staying in their apartment. This led me to book a second stay for a month-long trip for $2400 which was 6 times more than my intial stay. I think personally engaging (when you're a friendly person) is always a good thing. 

[Panmaa-Vacation-Rental-Manager0]

I’m readily available, provide detailed and transparent information, and check in with guests to ensure they feel comfortable and supported throughout their stay.

[Mfonabasi0]

I focus on being accessible and responsive, offering personalized local recommendations, and providing small thoughtful touches like a welcome note or extra toiletries. Making guests feel truly welcomed and supported is what creates a memorable experience.

[Nora1535]

I make them feel genuinely welcomed, like they're staying at new "home".

Before their arrival, I take time to offer personalized recommendations, whether it's a hidden hiking trail, a quiet beach only locals know, or the best spot for sunset cocktails.

Little touches make all the difference. Starting with honest and responsive approach.

Guests often say they come back not just for the place and location, but for how they felt - welcomed

[Mod-Pods0]

I like my guests to feel seen, valued and appreciated, which starts with how I present the property in my listing, the way I communicate with them, and then when they arrive and see all of the thoughtful extras that they rarely get if ever at other Airbnb's, they are thrilled with their experience.

My design aesthetic is magazine worthy (Architectural digest, not HGTV), so I hear a lot of oohs and ahhhs when they first walk in.  That is after they have arrived to a property with gorgeous grounds that they walk past to get to the front door.

Inside, they have goodies, and a guest gift that includes signature room mist, which is also by every bedside.  We provide ear plugs, noise machines, plenty of local organic coffee, tea, creamer and sugar for their whole stay.  Enough cooking oils and full array of spices, paper goods, everything in the kitchen they need to cook and bake, etc etc.  The finishes are quality and luxury.

I touch every sense, sight, smell, taste.  The backyard is an oasis with nature and tons of amenities.  

It's an experience not just lodging.  There is no doubt that any hotel could ever compete with what my home offers.

[Alex]

Hello @Shafer0!

Wow @Shafer0! This is such a great question to ask the Community! I'm really intrigued to see the answers. Your "secret sauce" is amazing! 🤩 I'm sure no guest wants to leave after such a wonderful experience. How long have you been hosting, and how long did it take you to implement all of these things? 🏡

[Shafer0]

@Alex I’ve been hosting for about 3 years now and love sharing the magic of Canyon Lake with guests! My family and I run Canyon Lake Vacations, offering STRs, catering, and boat rentals. I’m also a local real estate agent and investor with nearly a decade of experience helping others find vacation homes or high-return properties in the area. Hosting is more than a side hustle—it’s part of how we live, work, and invest in this amazing community. we also own a document destruction company, so we entertain and have vendors stay at our Airbnb

[Mark5779]

We are still new to this. And it's been very slow lately.  But we try to be responsive and communicate. I carry two phones with me when we have guests so I never miss anything.   We also care about our guests.  For instance, if we know it's for a birthday, anniversary, or something special, we buy a small plant for them and I laser cut a little wooden sign for it that says Happy (what ever) or (So Sorry for..).  We think that people really like to know that they are appreciated.  We have had some AWEFUL guests, but the Great ones have made up for it.  Another thing we do is pay attention to detail. We think about what we want our cabin to say every time we have guests.  We make sure that the accents express that.  We make sure that our Cabin Book has every possible instruction on how to use something, and we make sure that our guests can ask us anything.  I guess it's all about "do unto others as they would like to be done unto."  It's all about THEIR stay, not ours.  

[Shafer0]

@Mark5779 Love your heart for hosting! The personal touches like the plant and sign are so thoughtful, and your attention to detail really shows you care. It’s clear you’re creating a meaningful experience for your guests that’s what sets great hosts apart!