can't receive reservations

can't receive reservations

hey there.

i recently had some contact from the guest trying to book my hosting saying that the site won't accept the payment 

so they tried something else and it worked out with them .

so i need to know what might be the reason .

is my payout way not working or whats the problem with it??

its didn't happen once .it happen several times .

thanks

1 Reply 1
Sarah977
Level 10
Sayulita, Mexico

@Sherif24  You have posted this on what is just a dicussion forum for hosts and guests, this is not Airbnb customer service. You'll need to contact Airbb directly to find out what is going on with your payout method so they can hopefully resolve it for you.

If your guests paid you cash outside the platform because of this glitch, don't mention that to Airbnb, as it is against the Airbnb terms of service to make cash arrangements with guests if they have booked through the platform.