@Catherine-Powell @Sybe
I started working with the airBNB website in December 2014, when I had just moved from occupied Donetsk to Dnipro. As of February 24, 2022, we had 39 apartments in Dnipro and 4 apartments in Irpin on the airBNB website. There was a Superhost status and more than 200 reviews. We have NOT added any new apartments to the BNB website in 2022, all apartments have been added from 2014 to 2021.
As of February 2022, my family and I lived in Gostomel and managed my business in Dnipro and Irpin. On the very first day of the war, my family and I found ourselves under Russian occupation, but we were able to leave Gostomel for Irpin. We spent a week in Irpin, the war was a few kilometers away from us. In early March, I was able to take my relatives out of Irpin to a safer place. We were traveling in our light car with 9 people of my family: me, my wife, my four children, my mother, my sister and her daughter. I will not describe here the horrors that we experienced during that week.
The essence of the appeal is different. On March 12, the BNB website blocked my account.
At first the answer was: we understand, wait and you will be contacted.
Then, on March 19th, I received an email saying "We've disabled your ads until you choose another software provider." I disconnected from the Bnovo program within one day and then connected the Ukrainian software provider Otelms.
The account remained blocked.
I continued to write and call BNB support, but the operators each time gave different information and each time asked me to wait to deal with my issue.
My team and I called not only Russian-speaking support, but also English-speaking US support.
Then, on April 8, I received a letter from the airBNB: "Unfortunately, checking your account showed that we do not have enough information about you and the ads you created for renting individual housing or standard rooms.
The required actions are listed below. Please complete them within 7 days and we will continue to review.
For each listing created between March 3, 2022, please reply to
A document(s) proving that you have access to and manage the ads on your profile, or that you have attempted to add them to your profile."
To which I wrote a letter that we did NOT add apartments after March 3, 2022.
I explain again: all apartments were added to the BNB website from 2014 to 2021. This is easy to check.
Also, in response to the letter, I provided about 40 utility bills for all our apartments. I provided our personal website, where these same apartments are located.
I also suggested that we can take a photo for April 2022 from any of our apartments to make sure that this is a real apartment.
I continued to zone and write in support of the airBNB in order to restore justice.
On May 13, they wrote to me: “We have checked your information and the documents provided. We confirm that all account functions have been fully restored.
The check did not affect the status of "Superhost" in any way.
We have sent you all due payments. The funds will be credited to the account within 15 business days, depending on the timing of the processing of payments by the bank.
In fact, only 17 ads were unlocked, and more than 20 apartments remained hidden from guests.
The money that was promised to be paid within 15 days was NOT paid.
But the BNB company continues to ignore my calls and letters. All operators, after listening to me carefully, create a message in their personal account: "You have already addressed this issue, so we are merging these messages. Correspondence is closed, but you can continue here."
And so for more than three months.
For three months I have been proving that we have worked and continue to work honestly. For three months I have been asking for ALL of my ads to be unblocked. Three months I want justice. I have been waiting for payment for three months, for reservations that were in March.
In fact, as of June 16, we actually continue to work along the Dnipro, I also restored my partially destroyed housing along Irpin and since June we have been slowly renting out studios in Irpin.
Are there responsible employees in the airBNB company to sort out my issue and restore justice?
