payout on hold

[William2774]

Been hosting for 3 years, never had this issue.

My payouts are on hold for identity verification, I have updated ID and now I can't find any way to reach out to AirBnB.

Anyone else having this issue?

[Joan2709]

@William2774 

Multiple Hosts have experienced the same thing. Airbnb can require re-verification of Host (and Guest IDs). Warnings were sent, but to the traveling side of your account and many Hosts didn't see the warning:

ID Verification

https://www.airbnb.com/help/article/1237

You'll have to continue to contact Airbnb CS via phone or chat to resolve. When you go to your Account under Personal Info does it say Idenitity Verified?

[Candace203]

William have you gotten the issue resolved? Owners of Airbnbs I co-host for are having the exact same issue. We’re not seeming to get any help yet from support, and all payouts are on hold. 

[Joan2709]

@Candace203 

Other Hosts have mentioned that Co Hosts also have to re-verify identity; not just the primary Host. Maybe try that?