request for help **

[Ivana649]

 Have a nice day, I wanted to ask you for help, we rented the building under the number **, in November someone hacked our entire computer, including email addresses, we were advised to cancel everything, so we also canceled our account **, I wanted to ask if there is any way to get our invoices for use in the tax return. Or restore our account so that we can rent it again and not lose the rating. Thank you, best regards Ivana **

**[Sensitive information removed in line with the Community Center Guidelines]

[Emiel1 · Accepted solution]

@Ivana649 

An account can be deactivated or deleted.

If it is deactivated, you can ask Airbnb to activate it again

If it is deleted, nothing can be done.

Information:

https://www.airbnb.com/help/article/240

[Paula]

Thank you so much for the guidance, @Emiel1 

@Ivana649,  please keep us posted when you have a chance to read the article shared by Emiel, and feel free to ask any further questions.

In the meantime, did you reach out to the support team? What did they advise?

Regards,

[Ivana649]

Hi, 

thank you a lot for the advice.

Best regards Ivana