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A cancellation refund

‎11-10-2017 05:48 AM
Paula358
Level 2
‎11-10-2017 05:48 AM

A cancellation refund

Hi,

I have a claim in for a refund, now over a week, and haven't heard anything. Tried contacting host but not successful. She did agree to the refund because of extenuating circumstances before I submitted the claim. What happens now?

 

‎11-10-2017 05:48 AM
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‎11-10-2017 09:51 AM
Marzena4
Level 10
Kraków, Poland
‎11-10-2017 09:51 AM

Hello @Paula358. You need to contact Airbnb Customer Service. Use the contact form to leave a trace of the message. 

// "The only person you can trust is yourself"
‎11-10-2017 09:51 AM
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‎12-10-2017 06:17 AM
Paula358
Level 2
In response to Marzena4
‎12-10-2017 06:17 AM

Thanks Marzena for the response. I have tried all different ways to contact Airbnb customer Service but I just keeps going in circles. I can not get to anywhere that sends a message. Any hints? Thanks Paula

‎12-10-2017 06:17 AM
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