Hi all,
I am an experienced Airbnb host but this particular situation was as a guest.
I recently booked an Airbnb for 6 weeks.
Everything was going fine until the key snapped off in the door when I was trying to open it.
The host was great and very responsive but she was out of town so had to call a locksmith to come.
He had to replace the entire lock which cost nearly 500 Euros because it was a weekend and it took nearly 4 hours.
I was forced to pay the guy on the spot as the host was out of town and it was my only option.
The host has contacted Airbnb but their insurance won't cover it.
She is now saying that it is totally my responsibility to pay the full amount PLUS an extra 200 euros because the locks needs to be changed again to match the rest of the building.
What do people think? Is it justified to get me to pay the entire amount?
Especially when the key broke in the lock so could be classed as wear and tear. I didn't actually lose the key.
I'm feeling a bit overwhelmed because 700 euros is absolutely a crazy amount of money and I'm not great with any kind of conflict.
I am in the process of seeing whether my travel insurance will cover too.
Thanks for the advice.
Alex