Airbnb host support

Washington, DC
Level 2

I have very bad experience with Airbnb host support. I had few issues with guests and every time I reach out for help I am getting the run around and no resolution. They always back up the guest no matter how wrong they are. Does anyone else have a similar experience and should I have an attorney involved?

1 Reply

Re: Airbnb host support

Sayulita, Mexico
Level 10

@Alina878  Yes, Airbnb customer service is generally horrible to deal with, so it's really important for you to try to prevent problems before they can happen, and there are various ways to do this.


What sort of issues have you had with guests that you needed to contact them about? 

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