I rented a place in an apartment for three months in San Francisco. I have used Airbnb a LOT. A lot. I have actually (prior to this) spent 5,500+ over the years. I travel a lot. I've referred my friends to Airbnb. I have never had a problem with airbnb. I've left places early and have never asked for money back if it was my decision.
This place had very few reviews, but I learned to trust Airbnb. I take a chance because surely Airbnb enforces minimum standards, don't they?
I get there? It is a tiny room, fine-- but it is FREEZING. There is an outside facing door in the room. Cold air comes through a sizeable gap at the bottom of the door, and it is stuffed with NAPKINS. This is in San Francisco. It's cold. Not only that, but it's dirty and disgusting.
I cancel. I contact airbnb, and send along photos. Brandi C is my case manager-- and they rule in favor of this woman. Not only that, but I do not even have the option to review her place and warn people about this horrible situation. I feel extremely betrayed by Airbnb. I honest to God trusted this site a lot more than that. I asked about a new case manager and was told I could not appeal. I cannot even get in contact with this Brandi C. She hasn't replied to e-mails and other people say she means to call me and then she does not.
How can I warn people about this listing without a chance to review it? Do I post on Craigslist? Do I contact a lawyer? I feel I need to do something for the sake of other travelers who may unwittingly choose to stay there.
