Dear Phil & Bex, there was a real issue in Australia early in 2018 and it hit most hosts and went on for a long time-I'm responding just to give you more visibility so if this is happening to others you will know it isn't just "your problem" I'd be very vocal & squeaky wheel about this and talk to your bank first so you can counter any claims that it is something that happened on your end & not a platform problem, be polite but relentless & if you have anyone in your circle with a social media presence and you aren't getting results- get them tweeting about your problem, Sally