@Melissa1734 For reference, this is the review you're referring to:
melissa was an incredibly nice woman to communicate with. i rented my home to her bc she had outstanding reviews. however she and her friends left the house in an enormous mess. firstly they left late, around 1pm, which delayed our cleaning. my cleaner was in the driveway at 12:15 waiting to start. food and crumbs everywhere, uncleaned dishes everywhere, no laundry started. i request all guests before confirming a booking if they can clean dishes before leaving and start laundry. i also send reminder messages. melissa agreed to all of these and did none. i am extremely displeased and it took 4 straight hours to clean the house which usually takes 2. the guests who came after were delayed bc of this. i would not rent to melissa again despite her being a very nice person
Looking at this as a host, the most alarming detail to me is actually the host's expectation that guests start the laundry. It sounds like he's cutting too many corners with the cleaning, and I wouldn't trust the home to be properly sanitized.
That said, his other complaints sound credible enough that a public response with anything other than an apology would probably do more harm than good. Next time you request an Airbnb, you might want to offer some assurance that you've carefully read the checkout time and House Rules. Most hosts will see the review as just one of many, and an outlier.
Bonus points for the fact that you write detailed and enthusiastic positive reviews for your hosts. This should tip the decision in your favor if a host is on the fence about accepting you - we hate late checkouts but we truly dread bad reviews.