Big Bear Lake 2017 New Regulation requirements for 24/7 agents check-in and response

[Michael1178]

Big Bear Lake is in the process of implementing new requirements for people hosting short-term rentals.  These requirements are making it increasingly difficult and expensive for Hosts to continue to work through AirBnB...thus pushing them toward using the vacation rental companies.  I have tried to summarize what I think are the new key regulations and questions and concerns I have about them.  Wondering if anyone has ideas/hacks on how to comply with new regulations while still participating in AirBnB.   From my initial research, moving away from AirBnB will both reduce gross revenue (bookings) and obviouslhy increase costs due to management fees.  Thanx!

This is what I think are the (new) requirements for Big Bear short term rentals:

• Have a check-in agent (or Host) who is available 24/7 to meet people at the rental property. This person must pass a written test of their responsibilities and execute an affidavit acknowledging responsibilities and associated fines and live within 15 miles of Big Bear Lake.
• Check-in now includes:
  • Verifying the number of people & cars does not exceed the limit
  • Verify person/credit card with who shows up (difficult on AirBnB since hosts do not know the last name of their guests)
  • Get copy of credit card receipt, and maybe a copy of their ID?
  • Have the renters sign a rental agreement contract
• Hosts must have someone who can respond to problems 24/7 within an hour. This person must live within 15 miles of Big Bear, pass a written exam, and sign an affidavit accepting these responsibilities
• Turn in individual contracts (with each renter) and credit card receipt/photo to Big Bear (maybe on a quarterly or semi-annual basis). I guess to prove your receipts and max tax collection
• Prove we have snow removal service (not a big deal)
• Have to have an annual re-inspection of rental properties…and you have to stop renting until your annual renewal is done. (not a big deal)

My questions/concerns:

• How to comply with verifying the ID of the person at check-in with who made the reservation. The problem is that Hosts never know the full names of their AirBnB guests (AirBnB removed last names a year ago to avoid host discrimination)
• How to comply with collecting credit card charge info if using AirBnB since AirBnB processes the payments? Can hosts just provide our AirBnB transaction report which shows what day we collected $’s?  We can print out a report for each month, or any period we select.
• How to comply with requirement to have them sign a rental agreement/contract, since that is really managed by AirBnB as our 3rd party “agent.” I guess we could come up with a contract, but not sure that is even cool with AirBnB
• I do not necessarily even know the renter’s real name from AirBnB, AirBnB has that info. So, how do I verify who is really renting the house?

[Michael3124]

Hi Matt, are you still providing services.

Mike

[Matt291]

Yes, probably best to find me online. Below is my company name. 

You can also copy my name and go up to top right of this page and click on the mail tab. Then click new message and paste my name in person. Wait for it to load my picture and name then you can send me message through here. 

Best,
Matt

DoorMat Vacation Rentals CEO

[Jeremy-and-Michelle0]

Hi Chris,  

i am interesred in your services. Could you send me your contact info. I am looking for a co-host. 

Thank you,

Michelle

[Stephanie870]

Hello Chris,

I am interested in finding out about your co-hosting servies. Would you mind contacting me?

[Michelle1325]

Hi Chris,

Would you be available to provide additional information?

Thanks!
Michelle

[Cynthia--and-Mike0]

Are you still looking to be a cohost?

[Bona5]

Chris, I’m interested in your service. Email me syrianbunny@yahoo.com or message me here in Airbnb message.Thanks

[Christine1665]

Hello Chris,

im interested in your services. Can you please contact me? 

[Chase49]

Hi Chris! We are looking for a co host in the area ASAP, would you mind messaging me? I colndn't find the option on your page.. thank you! 

[Jeremy-and-Michelle0]

I am also looking for information on co-hosting. Can you please send me any contacts that could assist?

Thank you,

Michelle

[Yesenia16]

Hello everyone am purchasing a cabin in the big bear/ arrowbear area but I will be managing myself..... (management companies are insane) if anyone needs help managing their cabin rental message me ****...... I promise my fee is not like all these management companies...... also am only 30 min away from the area so being AVAILABLE in emergencies or welcoming renters is not a problem!

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[Chase49]

Hi Yesenia!

I tried to send you a message as we are looking for someone in the area to help co-host our cabin, I couldnt figure out how to message you directly for some reason but if you're still available I'd love to get in contact

[Matt291]

I would love to be able to assist you. I have 24 properties in Big Bear I manage and almost 2000 reviews with superhost status. Let me know how I can help in a private message. 

[Tracy468]

Hi Yesenia, can you send me your company name  or message me as i want to contact you for a co-host but cannot find your number from airbnb. 

[Chase49]

Hi fellow hosts! My wife and I recently received a notice in the mail about needing to register our cabin as a business, have someone on call 24/7 and have someone do 1 on 1 check ins with EVERY GUEST? Looking for some tips on how to move forward from here if anyone has any! We don't currently use or need a property management company so we're hoping to keep it that way. Feel free to message me directly!