I found the answer to my own question. Maybe I should have done the research before posting. LOL Below are the steps for the host requesting reimbursement for post reservation cost such as forwarding mail. It is best to do this process on a computer/laptop better than a smartphone. For some old reason, the smartphone does not reflect previous guest for the past six months.
You have up to 60 days after your reservation's checkout date to submit a Resolution Center request for non-security deposit related issues. To request funds/reimbursement cost from a former guest, the host must put a claim request using the Airbnb Resolution center. Below are the steps:
The instructions for accessing the Resolution Center-
- Help home > Hosting help > Canceling a reservation or you can type in the URL: airbnb.com/resolutions.
- If you are the former guest initiating the reimbursement, you click the “Send money” button. If you are the host initiating the reimbursement, you click the “Request money” button.
- Under the heading, “Request money from,” you select the guest’s name from whom you are requesting reimbursement.
- Hit the “next” button at the bottom of the screen.
- Under the heading, “Select a reason,’ you select one of the reasons that closely identified with the cause of the reimbursement claim.
- Hit the “next” button at the bottom of the screen.
- Under the heading, “How much would you like to request from the former guest’s name appears, you enter the dollar amount.
- If you have picture that support your claim, such as pictures of the product and/or pictures of receipts you should up load, otherwise, you can hit the skip button at the bottom left hand corner of the screen.
- You enter the dollar amount. You may also add a note to the guest as to why they are receiving the request for funds as a reminder.
- Last step is you hit the submit button.
- You will see a summary of the request at the end.
