Can't cancel under COVID policy even if it applies to me?

[Melvin59]

I booked before Mar 14 and the policy applies to my check in date right now. When I try to cancel under extenuating circumstances, there is no covid option as suggested by someone who had done it. Does anyone else know if I have to cancel through some other means? I haven't heard back from Airbnb for 2 weeks.

[Mike-And-Jane0]

@Melvin59 Not sure if this is still the case but when you are given 2 options click on 'more information' and then you may get the covid EC cancellation option.

Do let us know if this is still the case

[Melvin59]

After clicking on extenuating circumstances, I'm led to this page, and there is no such option. On desktop, I'm given the option to send the host a message but it's the same thing, no covid option.

Edit: on mobile i did not see the full description of the first option, "my travel plans changed..." And it continues to say sur to covid

[Mike-And-Jane0]

@Melvin59 then I am afraid you'll have to ring Airbnb - phone number is in a contacts post pinned at the top of the help section in this forum.

Ideally call when Ireland is at work and you'll generally get more capable support people.