Country rep contact for Mexico

[Villas103]

Can I get the email for our Rep for Mexico, I thought I had his email, going on almost two weeks without a return email

Sad have to run a business

[Emiel1]

@Villas103 

To contact Airbnb:

Contact Airbnb - Community Guide [Updated]

[Villas103]

I want the email of my rep, not the generic call center 

As a business owner and Airbnb integrated partner, I have always emailed with the responsible country reps direct

its Erich Cisneros I believe 

sorry but the call center is clueless, they only know their script 

[Villas103]

But thanks for trying to assist

I don’t have the time for call center folks that are clueless and have no authority or knowledge of the requirements of Mexico 

[Sarah977]

I've never heard of there being specific reps for different countries and I've never been sent any contact info for a Mexican Airbnb rep. Are you sure this wasn't someone who was just part of a Mexican hosting group who was quite knowledgeable about Airbnb policy, rather than someone who worked directly for Airbnb? 

@Villas103 

[Villas103]

I have always had one, they did a webinar a few weeks and his title was county rep for Mexico Carribean and Central America 

[Mike-And-Jane0]

@Villas103 @Sarah977 

Perhaps Airbnb have, as Brian promised, gone back to their roots and now treat all hosts the same whether they are big commercials or small home owners.

As a result perhaps this regional rep has been let go and even the corporates will have to deal with the call centres.

We can but hope...