Damage deposit and unpaid services

[Tamara196]

Hello,

It is the 1st time i have a problem with a guest... and dont' really know how to do as the resulation center didn't really offer the option i need..

We had a guest fro 4 night, check out was today.. we sent him message but never answer regarding his check out time.. finally we went to the studio and i was gone.. he left a total mess in the apartment and didn't pay the electrcity.. even left the A/C on.. Kitchen cabinet and door screen damage.. towels extremely dirty.. food on the bed... i will know better when the maid will finish cleaning and wash.. 

So could you help me to get the money from the security deposit?

Thank you

Tamara

[Emiel1]

Hello @Tamara196 ,

Sorry to hear about this. But this a community of hosts, not Airbnb itself. I can only advise you 

to follow the procedures as mentioned here:

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place

Hope it helps,

Emiel

[Tamara196]

Hi Emiel,

Thank you for your answer... I will try.

REgards,

Tamara