Disabled account

[Marcio24]

Dear Airbnb team,

I have 2 accounts as I am managing a property in Brail and in Amsterdam. 

The last 2 days I was in Spain for holiday and I tried to log in and you disabled my account. Airbnb asks me to contact them through  [email protected] and I did but still, I did not get any reply.

[Personal information hidden]

Can you please activate help me? 

Best regards,

Marcio

[Jade37]

Hi,

I had exactly the same experience as I had the same email address attached to both accounts the wrong account was deleted. The two bookings I had were cancelled and refunded automatically without any warnings. I've now gone in and rebooked them with my other account but I had to pay extra to rebook one of them.

I also lost my booking history which is handy to have if you ever want to go back.

Is there no way to reinstate cancelled accounts / canclled reservations if both parties agree?

Jade

[Marcio24]

I do not know. I am trying to make a new account but the system does not allow us.