Double booking - need to cancel

[Adrian70]

I am Yukie, The owner of Villa Yukie Senggigi.  Joe's late instant book reservation came in overnight but so did another booking from another OTA an hour or so before Joes booking.  We don't check bookings at night only during business hours and under the circumstances I must give the room to the first (in time) booker.  I immediately advises Joe of the situation.  I would like you to give Joe a complete refund.

Regards

Yukie

[Kirstie]

Hi @Adrian70

Welcome to the Community Center! This is a forum for hosts, it is not monitored by Airbnb, so unfortunately no one here can help you with this situation. In order to speak to Airbnb directly you need to use either Twitter or Facebook or call them. This Community Help Guide explains the best ways to contact them.

Happy Hosting!

Kirstie

[Victoria57]

@Adrian70, if your accommodation can be booked by more than one booking site then it is critical that you have Instant Booking switched off. We learned that lesson the hard way and lost superhost status for a year