Guest demanding things we don't advertise

[Desiree0]

Hello all,

We have guests booked for 5 nights but left after 1 night and asking for refund for unused nights, mind you it is New Year's Eve.

There are minor things needed fixing at the house such as clogged on one of the sinks, stain on one of the tubs and fan doesnt work so I am offering a 1 night's refund.

As for the other things like they decided its too far from the beach and too hot to walk in Bali heat I cannot accomodate. It's 1,4KM from the beach and it's on the listing's map. And few other unreasonable complaints, like frog in the open space kitchen that sits on a garden etc. They are nice people, with an older person which I understand, but why do I have to pay for them changing their minds..

I have all conversations on Airbnb and whatsapp screenshot. What do I do?

[David126]

First they need to cancel, only they can do that, then your cancellation policy kicks in.

Nothing else to do at this stage.

[Dee9]

Your guest had legimate complaints

[Desiree0]

You don't even know what they were complaining about:)

[Dee9]

I read the review. And you posted about it in the other forum.

You need to take responsibility for the issues at your rental and stop playing the victim. Your GUESTS are the victims.