Guest has vanished..... What to do?

Helen350
Level 10
Whitehaven, United Kingdom

Guest has vanished..... What to do?

My guest, male, aged 30, arrived Thurs for a 4 night stay. (Private room, homeshare.) On the Thurs, he arrived 90 mins before my check-in time, having phoned to say he would 1 hour before. He seemed pleasant & friendly & said he'd come here for future trips. We had a long discussion over a cup of tea about walking routes in the mountains. (Lake District.) He wanted to do ambitious walks up the biggest mountains, & long days, whilst admitting he had no experience, neither of the Lake District, nor other mountains. I suggested "Skiddaw" which has an easy tourist path to "break him in", cos he was reluctant to start on smaller  hills or valley walks & I did not want to patronise! He then went out to eat/explore & came back at 23.30, where we had more chat.

The next morning, Friday,  I heard him go out around 8.00, after a self service breakfast, if he bothered. I'd kept out of his way, not wanting to over supervise! 

HE HAS NOT BEEN BACK SINCE! It's now Saturday, 15.20 & he has not returned, nor replied to my 2x messages on airbnb page, nor my call to his mobile, where I got an answerphone. He locked my front door on leaving, & STILL HAS MY KEY! (No belongings left in room, but he only brought the tiniest day sack in with him, not big enough for a full change of clothes.)

 

I don't know what to think: If he was dissatisfied, he certainly didn't give that impression, & I would have expected a word, & the key! If his (possibly wet) walk did not meet expectations, & he decided to make the long journey home, & forgot he had the key, I would have expected him to message. He has NOT  cancelled for tonight & tomorrow. Of course I'm worried some accident has befallen him, but local news is silent!

WORRIED. - WHAT TO DO??

16 Replies 16

@Helen350  I wouldn't worry about the star ratings. They aren't visible to guests, and the only hosts who can see them are the ones who don't actively screen their guests (Instant Book hosts), so it's a pointless exercise in making the review system look more symmetrical than it really is.

 

The important thing is the text of your review, which was perfect.

He could certainly book here after I read your review, @Helen350 . Wouldn't put me off for a minute. 

I didn't get a passive-aggressive vibe at all, either. You were appropriately self-deprecating (but Canadians are into that, so you can't go by me...) about the trail advice, and got across that you were worried, and why you were worried. 

My review of your review is that it gets five stars. 🙂