I recently had a last minute booking (check in was the next day) for a 2 night stay. My guest lives only an hour away. After having some ridiculosly bad situations lately I wanted my guests to have a reminder of the house rules and so I posted them on a bulletin board in a high traffic area. I refer to this in my welcome email in which I give them check in instructions. My number along with the other owners phone numbers were posted and highlighted on this same board.
My new technique is to "check in" with guests shortly after their stay to confirm that at this point they are satisfied. And to remind them I'm the communicating type. I did this with this guest. No reply.
I figured that he wasnt replying because he didn't want to be bothered and he was leaving the next morning. After his departure I found a note on my dishwasher stating it had malfuctioned. Water soaking the floor, and suds every where. Last I checked a dishwasher NEVER creates suds unless you did'nt use the correct agent. Not to mention he put spatula's and grill tongs upwards in the utensil basket causing the sprayer arm in the dishwasher to nearly break.
None the less he didn't take out 2 days worth of poopy baby diapers and the house smell was cringy worthy. There were approxiamtely 2-3 sink full of dishes stacked in the sink and on the counter including the dishwasher that was loaded. Dishes were put away nasty and he admitted it. I note in the listing as well as my bulletin board that if the check out rules were not completed there would be an additional charge. This does not mean that if they didnt take the trash that I would go crazy and charge a ridicoulous amount. It's pretty much just a scare tactic. Im not hard core. Just asking adults to be responsible and respectful.
I thought about this "review" for him and if I should just let it go or mention that he didn't follow rules so the next host is aware or not. And I decided to be honest and communicate how he did'nt follow ALL of the rules but was a quiet guest and did not respond to my communication.
Once I got his review and he got his (just hours later) he started messaging me through the airbnb app. Literally one sentence at a time spouting off. 3-4 messages in a minute for 18 messages total. I immediately called airbnb because the messages were worrisome and inappropriate. In which I was told to "block" him and then told it wouldnt work for 24 hours. He finally stopped around 5 pm. At 7:30 pm he starts back up sending more messages being totally disrespectful saying things like "you are a fraud" , "your business will fail", "you remind me of my friend who cant keep a girlfriend", I mean, if you can think of some crazy stuff he sent it. I finally was able to block him after this but still before the 24 hours.
I turned my phone off for the night just in case. Now this morning I have a request for money from him stating he was not made aware I would ask him to "tidy" up and now he wants his money back. Im in awe at this. First of all it's posted IN the house in which he acknowledged reading yet still failed at doing everything. And his review was 5 stars with "its a wonderful place to stay". And now suddenly even after I tried reaching out during his stay he is miserable with his stay???
I personally think this guy is unsteady and Im truly 100% concerned if he should even be allowed to be on airbnb. I am honestly concerned that his retaliation will turn threatening. And with him only an hour away I am really concerned.
I dont even know if my laminate flooring will be swollen up and warped from the amount of water that was left behind. I dont even know if I care about any damages if there turn out to be any to the flooring as I just want him to leave me alone.
It just seems I can't express to airbnb how concerned I am about this guest and his lack of stability. And now asking for money from things that were clearly posted in the listing and in the house.
