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Guest unable to make payment to Airbnb

Peter29
Peter29 in
Kuala Lumpur, Malaysia
Level 2
‎16-01-2016 08:53 AM
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I have a potential guest who has been trying to make payment to Airbnb in order to confirm the reservation. Apparently this has not been successful and her booking keeps getting canceled. She has offered to pay offline but I have declined. Has anyone experienced this before?

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Re: Guest unable to make payment to Airbnb

Marit-Anne0
Marit-Anne0 in
Troms, Norway
Level 10
‎16-01-2016 10:20 AM
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I honestly think someone is trying to scam you.

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Re: Guest unable to make payment to Airbnb

Valon0
Valon0 in
Prishtina
Level 5
‎10-09-2017 02:29 PM
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Not everyone is trying to scam you. I have been trying to make a payment for the past 3 hours, and the payment is not going through. I have to check with the bank to see if they have blocked my credit card for security reasons.

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Re: Guest unable to make payment to Airbnb

Nita23
Nita23 in
Porterville, CA
Level 1
‎20-04-2019 01:22 AM
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Am having same issue

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Re: Guest unable to make payment to Airbnb

Ricky108
Ricky108 in
Rockville, MD
Level 2
‎03-05-2019 04:08 PM
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This just happened to me.  My reservation deposit was declined even though I have more than enough in my bank account to maky the payment. I called my bank and they said that Visa didn't even show any declined transactions on my card or any record of attempted payment and that Airbnb's system may have issues and I should contact them.

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Re: Guest unable to make payment to Airbnb

Cemal3
Cemal3
Level 2
‎26-05-2019 10:39 AM
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did you find any solution sir?, i have the same problem please share if you found solution 

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Re: Guest unable to make payment to Airbnb

Lai3718
Lai3718 in
Hong Kong
Level 1
‎16-11-2019 09:57 PM
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it’s happened today to me. i called my master card & they didn’t have any record on my payment request. 

 

i tried paypal but it had defaulted my personal details to UK though resident info is hong kong. looks it’s a big bug. 

 

tried bank transfer & ask for swift code etc. too complicated as i need hotel room tomorrow monday 😭😭

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Re: Guest unable to make payment to Airbnb

Norma67
Norma67 in
Woodland, CA
Level 3
‎26-11-2017 05:44 AM
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Not necessarily true. I am the guest, who just yesterday was attempting to book w/Airbnb. They could not authenticate my credit card and told me it was my card. Nothing wrong w/my card. It works just fine in the hotel! I think it's Airbnb!

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Re: Guest unable to make payment to Airbnb

Niki89
Niki89
Level 2
‎09-05-2019 11:11 AM
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Having the same problem..saying there is something wrong ...or use different credit card ? So frustrating!! 

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Re: Guest unable to make payment to Airbnb

Thandeka2
Thandeka2
Level 2
‎11-07-2019 10:00 AM
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Hi, how did you get around this payment issue? I've been trying to book and pay for the past 3 days, I get the same error each time

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Re: Guest unable to make payment to Airbnb

Eva1869
Eva1869 in
Ridderkerk, Netherlands
Level 1
‎02-11-2019 05:29 AM
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I have exactly the same problem. I go through the all buttons and when I am supposed to go to my bank webpage and pay it says there is a webpage error...

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Re: Guest unable to make payment to Airbnb

Chong-Pang0
Chong-Pang0 in
Bangi, Malaysia
Level 2
‎10-11-2019 04:27 AM
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same here , i've been trying for the past 4 days but still can't

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Re: Guest unable to make payment to Airbnb

Lai3718
Lai3718 in
Hong Kong
Level 1
‎16-11-2019 10:00 PM
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i experience the same issue today. tried 5 credit cards, even paypal & bank transfer but all methods have bugs/ frustrating auto reply from airbnb. 

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Re: Guest unable to make payment to Airbnb

Duncan35
Duncan35 in
Melbourne, Australia
Level 2
‎21-08-2019 04:07 PM
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Thumbs down to Marit's answer. I love when people respond and have no literally no idea. They literally feel compelled to add an opinion for no value whatsoever.

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Re: Guest unable to make payment to Airbnb

Mark-Vincent1
Mark-Vincent1 in
Manila, Philippines
Level 1
‎25-11-2019 05:40 AM
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how can this be a scam? im experiencing this right now. 

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