I have discovered I'm being penalized for guests who submit reservation requests with bogus information just to ask a question. For example, two in the last four months have been 1 person, 1 day, and just to ask if I allow dogs when my listing explicitly indicates I don't. And in their message they indicate it's a family with their "beloved dog, over the holidays." Obviously the reservation request was bogus. Another sent one on Christmas Day saying they were "in the area and forgot their fishing poles. Where can they buy them?" I've been denying these not realizing I'm being penalized for declinations. Since we only have a binary option: either approve or decline, what am I to do? Airbnb support saying I should tell them to retract. Well, these are people who obviously aren't computer savvy and now they have to navigate cancelling the request? What if they don't? Or what if they don't within the 24 hours I have to respond?
THIS IS SO UNFAIR TO HOSTS. I've been a Super Host for two years with 5 stars across the board and 100% response rate. Yet, I'm being threatened I'm not meeting "minimum requirements."
Very frustrated.