Guests violate House Rules, show aggressiveness, rudeness, verbal abuse, dishonesty, hatred, etc.

[Nirvana1]

I have a guest that has been behaving both aggressively and Passive Agressive. She completely ignore any and all house rules and after several calls to support Airbnb attempt to get in touch with her but she just ignore any and all communication. When I try to talk to her she starts humming really loud and then between 2am and 5 am she walks up n down the passage. To the kitchen and the toilet. Making as much noise as she can. One early morning around 3 am she stood out side my screen door which is my only sound barrier between her and my sleeping quarters. She stood there with a bottle of water glugging it down her throat and making ahhh loud sighs. She open's and bang's doors close as she continues to access the kitchen and bathroom room. Both right where my room is with ONLY a screen door. 

One night she started cooking at 22.45pm and when i got up to ask her to please quiet down and stop slamming doors. I went to the loo and I pushed the door closed. But not shut. There was a towel / bathmat between the door frame and door. She shot the door open, kicked the towel into the bathroom and slam my door shut. This, as I sat to wee. When i came out she stood right by the door with her hands on her hips. I told her not to touch my door when I am in the bathroom. She said. "You close the door, I don't want to listen to your sound effects." I was in shock. I contacted Airbnb support. As stated she just ignored their communications. Tonight her last night she (who spend every day in the room, get up around 10h30, make breakfast, eat in her room. Lunch about 3, eat in her room and then when I am getting ready for bed wants to go clenck and KLANK in the kitchen) At 9 i switch the main power of the stove of and she shouted and demanded me to put the stove on.  I told her my kitchen is closed. I am getting ready for bed. She told me she will go to the police station and have me arrested for being out of contractual agreement. I told her my house rules are a. On the listing and b. All over the walls of my home. 

She shouted again at me and told me you better put that stove on now or you will be sorry.

I contacted air bnb, no response.

What do I do in this sinario.? 

PS I have been a host for nearly 2 years. This is the 1st time I am experiencing this craziness.

Nirvana 

[Nirvana1]

I am really sorry to hear the terrible experience you have had. Things are not all that easy, and somehow Airbnb always take the guests side, and we get very little to zero support. I have guests 2 weeks ago, still no payout from airbnb, they say they are struggling to get the funds from the guests, so now guests can book with out even making sure they have sufficient funds in their accounts. this is terrible. I should charge them interest for with holding my money. they take 10% of my rate. This so they can manage the bookings, the check ups and all admin and credit control, so if they messed up, should they not pay me out and then carry on with the guest to get the money. Why am I being held to randsom for their mistake, 

really this is unexceptable 

Nirvana 

[Kristel5]

Hosts, if you are not willing to cancel a reservation and call the police to remove someone from your home, you probably should not host. You are putting yourself at risk unnecessarily. 

[Frances83]

I have someone like this right now..I have told  her to leave..I  tried to phone Airbnb and after waiting along time on the ph I couldnt get communication going with the person on the other end.   I asked for a supervisor to no avail..I have messaged the support people. I felt it was prudent to tell Air Bnb I wanted her to leave. I discover she has no reviews so this puts me right off instant book. I previously hosted for quite a while and have had a gap of a couple of years..  the rules  were very different then. There is a significant risk in having a person with no reviews be able to instant book. I am aware that if I cancel.. I  cop a  large fine!! 

This girl seldom leaves the house. I rented out a bedroom not a video making studio for you tube complete with making potions onthe stove and occupying the kitchenfor hourson end.. using beeswax...significant residue left on pots and benches. Makes it very difficult to get our own meals.. Last night got very rude. I ended up leaving the house and going without my evening meal.. As  you might guess  I am rattled..!!

[Frances83]

Oh and its  a two week stay..the longest 2 weeks of my life I swear. 

[Lyn13]

Why didn't you call police after she refused to leave? @Frances83

[Nirvana1]

It's time to go to Airbnb social pages like Facebook and Twitter. This forum is only seen by a handful already registered and hosting.

@Airbnb2 #Hosthorror #hostpenalised

If you have a main switch for the stove switch it off. Hopefully that would help. I have new rules. Only basic warming of food. No cooking. Trust me when I tell you most hotels niw put penalties on people for all sorts if things. The advantage is they already have a copy of their credit card or cash deposit. We should have more control and get a cash deposit. Guests must sign when checking in that they understand and agree to the rules and will be fined accordingly if and when any of those rules are not respected. 

❤️ Nirvana ❤️

[Liz140]

I once had a guest arrive on my doorstep in the middle of a schizophrenic crisis. He could barely form a complete sentence. His communication with me prior to arrival was cryptic and disjointed, so I knew something was amiss before he arrived. I made an excuse to go get a neighbor as a witness and then told him he could not stay. He was a bit insistant about "why" and I told him I just didn't feel comfortable with the reservation. I called airbnb after, and asked them to return his $$.  It was a three week reservation and we'd be sharing the same space. They were totally supportive. Sadly, it was winter and this fellow did not have a or or a cell phone. Several people later informed me that they had seen him sleeping outdoors at local parks prior to his arrival. And the smell, just thinking about it makes me gag. It took 3 days to get it out of the house.

In the future, I won't be allowing such a person to get past the front door. If I suspect there is an issue I will come outside and speak with them breifly and try to assess their state of mind. If there is an obvious issue, I will just say no thank you and suffer whatever consequences.

[Helen3]

Your poor guest @Liz0

I do hope you contacted your health services, when you cancelled his booking,  so that he wasn't left out on the streets with such a serious condition in the winter with no phone or car.