HI when do payments show as pending ?

[Eleanor75]

HI I have a question regarding payments and when you should see pending payments. I have one cancelled booking for Christmas week for which we did not choose to refund the guests as they cancelled at short notice, and then a live booking for New Year week - neither are showing up as a transaction pending - I just have  the following in upcoming payouts : 

You do not have any upcoming payouts

For the listings, and payout method currently selected

Can anyone help ? 

Elle 

[Cor3]

Hi @Eleanor75,

Sorry, but your question it not entirely clear to me.

It could mean, these guests have issues paying the associated or outstanding amount.

It happened a couple of times to me before. And in these cases, the guests had about 24 hours to settle the payment. Otherwise the booking will be cancelled automatically.

Nowadays there is also Split Payment. And it seems guests have 72 hours as of about a week to arrival, to pay the second half of the amount (Although it also seems, the host is not made aware of this).