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cancellation, superhost

‎25-12-2018 01:04 PM
Wolfgang0
Level 2
Rio de Janeiro, Brazil
‎25-12-2018 01:04 PM

cancellation, superhost

Hello

I had to cancel a booking because of a leak i the gas supply

what do I have  to do to keep superhost status ?

next step ?

‎25-12-2018 01:04 PM
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2 Replies 2
‎25-12-2018 01:32 PM
Ricardo85
Level 10
Rio de Janeiro, Brazil
‎25-12-2018 01:32 PM

@Wolfgang0

 

Contact Airbnb...

 

https://www.airbnb.com.br/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unav...

 

Ricardo

 

Se você achou esta resposta útil não deixe de dar um "Like".

Meu Perfil.

Coloque "@Ricardo". Assim eu recebo uma notificação.

‎25-12-2018 01:32 PM
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‎25-12-2018 04:34 PM
Cor3
Level 10
Langerak, South Holland, Netherlands
‎25-12-2018 04:34 PM

Hi @Wolfgang0,

 

The best thing to do, would be indeed to contact Airbnb (as @Ricardo85 suggested already)

As you can possible claim: Extenuating Circumstances.

Get in touch with Airbnb ASAP over this.

 

Never cancel yourself!

‎25-12-2018 04:34 PM
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