There are often many people posting that they would like to charge extra fees for things which could include:
Besides the cleaning fee and extra guest fees, Airbnb does not offer any additional charges that can be offered which will automatically apply to a reservation. With that said, if you have an additional service in which you would like to charge for, you can include this in your listing.
You can advertise extra services on your listing by describing them in your listing description.
If guests would like these additional services, you can charge for them in three ways.
1. Special Offer
When a guest makes an inquiry or request, you can add the additional services by making a special offer. If it is an inquiry, you would need to add the cost of the additional services into the total price of the reservation including the cleaning fee and extra guests if you charge for these. If it is a reservation request, you would need to decline the request and then make a special offer the same as the previous sentence. Once the special offer is sent, Airbnb will add their guest service fee and applicable taxes if any. Please note that the cost of the additional services will be included in calculation of the guest service fee. For this reason, option 3 is more preferable for me.
2. Alteration Request
If you have a guest who has already booked, you can make an alteration request and add the addtional service charges into the total price. Like a special offer, you need to ensure you enter the total amount including cleaning fee and extra guests in the amount box. Here is a Help Guide for Alteration requests: https://community.airbnb.com/t5/Hosts/Change-Price-Number-of-Guests-Check-in-or-Check-out-Dates-A/m-...
3. Resolution Request
This is my preferred way of charging a guest for additional services because the guest and the host do not get charged a host or guest service fee (not yet). If the guest guest makes a reservation and they would like any of these services, you can put the payment through using the resolution center at https://airbnb.com/resolutions and then choosing "Request payment for extra services". This process can be used before, during or after the guests reservation. If you are going this route, only include the cost of the additional services. The other benefit of this is the charges are a separate transaction and easier to handle during tax time. Here is a Help Guide on the resolution center: https://community.airbnb.com/t5/Hosts/The-Resolution-Center-A-Community-Help-Guide-Request-or-Offer/...
I hope this helps in understanding how to charge for additional services.
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I have to charge for club passes on the caravan park which has to paid for before the guests arrive what's the best way to add the cost to the reservation?
Does anyone simply ask guests for a cash payment for an extra service, such as an evening meal or packed lunch?
If so, is it ever a hassle? Is it permissible under Airbnb rules?
I have a few questions @Dave & Deb or others might know the answer to:
1. Is the resolution center located under a tab in hosting mode? the only way I can see if I've already requested money from an upcoming guest is to search under help, type in resolution center, and follow the link.
2. How is the request for money sent to the guest? email? do you know what it says as the title. I have a lot of guests asking to pay for their dog, but did not recognize the email when it came (since the request for money doesn't fall within the airbnb app).
3. What does the text look like in the email for extra services, because many of my guests have to be hand held in paying. Is there a link that takes them back into the airbnb app? If so, why not have the extra service be added as a message in the airbnb app in the first place?
I just know the link by memory which is https://airbnb.com/resolutions
I have also seen that the resolution center is not as friendly as it use to be as it is more limited for when you can request money. I now make an alteration request to the guest and include the additional service in the total that I manually enter into the total box.
My guest successfully paid my additional request fee for a pet. Now, she isn't bringing the pet and I want to refund the fee. How can i do this?!
@Michelle & Adam Open a message to your guest on the Airbnb website. Right at the top of the messaging string, there will be a box that will say:
Hi! Thanks for this. The problem is, When i do that - It only gives me the option to go to the alterations tool (see screen shot) :
When I go to the alterations tool, it only gives me the options to cancel or change her reservation. When I click change I can change the total she owes me, but not a specific refund.
I think i figured out what's happening: Airbnb won't let me send money back to a guest until AFTER their trip has happened. Hey, Airbnb! This seems like a feature we should have! If guests can send ME money anytime, shouldn't I be able to send THEM money anytime?! Now I have to put a reminder on my calendar to not forget to refund this guest $25. Come on, guys!