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  • How to attach a file to a message on Airbnb?
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How to attach a file to a message on Airbnb?

Boony0
Boony0
Level 1
‎18-01-2016 07:14 PM
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While we have detailed information of how to come to our home from the airports, a map is worth a thousand verbal instructions. We have tried to attach a map to messages for our guests, but they cannot receive it. Our only solution so far, which is a bit cumbersome, is to ask them for a private email address & send the map outside of the Airbnb system. 

 

Any better suggestions?

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Re: How to attach a file to a message on Airbnb?

Marit-Anne0
Marit-Anne0 in
Troms, Norway
Level 10
‎19-01-2016 07:36 AM
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There is no way to attach links in the airbnb messaging system.  This is for security and to prevent transactions outside the system.  But you can use the encrypted link to their private e-mail and send them a map or a document that way.

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Re: How to attach a file to a message on Airbnb?

Gary19
Gary19 in
Oneonta, NY
Level 2
‎04-03-2016 01:09 PM
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First reservation on AirBnB.  Need to send a lease agreement, but can't attach docs.  Can't exchange e-mail addresses because AirBnB redacts them.  If I can't send lease agreements by e-mail AirBnB may not be for me.

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Re: How to attach a file to a message on Airbnb?

Gerry-And-Rashid0
Gerry-And-Rashid0 in
London, United Kingdom
Level 10
‎21-07-2016 09:40 AM
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You can - just ensure emails are sent to your email client and you can reply to them via that, and add attachments

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Re: How to attach a file to a message on Airbnb?

Lisa216
Lisa216 in
Orange City, FL
Level 1
‎05-08-2016 04:08 AM
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I tried that and it didn't work, the guest received the email through Airbnb and the document is not attached at their end.

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Re: How to attach a file to a message on Airbnb?

Ales2597
Ales2597
Level 1
‎06-02-2020 01:28 PM
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Same happens to me. Guest received the email through Airbnb and the document is not attached at their end.

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Re: How to attach a file to a message on Airbnb?

Sarah977
Sarah977 in
Sayulita, Mexico
Level 10
‎06-02-2020 02:13 PM
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@Ales2597  I find this happens most often when guests are accessing their email through their phone. The attachments seem to go through better when both parties are using a computer. If the guest says the attachment wasn't there, I just ask them for their actual email address and resend to that, which always works.

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Re: How to attach a file to a message on Airbnb?

Marlena4
Marlena4 in
Stateline, NV
Level 1
‎06-02-2017 04:12 PM
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How do I get this encrypted link? Is it the airbnb email that is shown in contacts?

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Re: How to attach a file to a message on Airbnb?

Kathleen260
Kathleen260 in
Scottsdale, AZ
Level 2
‎10-08-2018 01:24 PM
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9 times out of 10 my guests never receive the document sent to them by the encrpted email. Its a real pain and sub par experience to VRBO's simple attachment of files.

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Re: How to attach a file to a message on Airbnb?

Letti0
Letti0 in
Atascosa, TX
Level 10
‎10-08-2018 04:35 PM
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@Kathleen260  I have no issues with PDF's, the jpeg's can sometimes cause issues for guests sending ID's via picture. I tell them to scan it as a PDF and it goes through fine. 

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Re: How to attach a file to a message on Airbnb?

Susan1255
Susan1255 in
United States
Level 1
‎06-09-2018 07:14 AM
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Same for me. They never get them and it is super awkward to keep asking them, or have them keep asking me. It looks very unprofessional.

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Re: How to attach a file to a message on Airbnb?

Edgar102
Edgar102 in
Alexandria, VA
Level 2
‎10-02-2019 03:45 PM
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Upload it to Google Drive and then send them a link to the document for them to download it through Airbnb's message system.   I used to send it all the time through Airbnb's cryptic email address but 3/4 of the time they never seem to get it and contact me as they are trying to do the self check-in which got to be a pain since our place is 5 time zones away.  

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Re: How to attach a file to a message on Airbnb?

Harman1
Harman1 in
Amesbury, MA
Level 5
‎21-07-2016 09:38 AM
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This is completely a pain in the ass, why would you not allow a user to attach a file AFTER they accepted.

 

I need to attach directions and information abut the home!

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Re: How to attach a file to a message on Airbnb?

Gerry-And-Rashid0
Gerry-And-Rashid0 in
London, United Kingdom
Level 10
‎21-07-2016 09:41 AM
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You can using your email client - Outlook, etc...

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Re: How to attach a file to a message on Airbnb?

Alexandru46
Alexandru46 in
Bucharest, Romania
Level 1
‎13-11-2019 01:21 AM
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I think the point was to keep every exchange of messages inside the system so they can be "secured". At least Airbnb always suggest to do this. Kinda' stupid since they don't allow attachments in the messages. I would show you a screenshot with this but guess what. I can't. Send me your email so I can sent it to you? what do you say? kinda disrupts the flow, ain't it?

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