I asked my bad guests to leave early. what protection is there

Caron15
Level 2
England, United Kingdom

I asked my bad guests to leave early. what protection is there

I had two men staying with me tis week. i went away for one noght and came home to find them completely drunk on front of the TV which was on full blast. The house was full of empty beer bottles and take away d=cotainers, beet split all over the carpet in the bedrooms and downstairs space. The bed was soaked in beer down to the mattress. The house was filthy and even thought eh hoover was out, it was broken. I experssed my disspaointment and asked them to leave after cleaning up. In the end I gave up and told them to go. They did and were apologetic, however thats not good.  They were supposed to stay to more nights but I told them that they wont be getting a refund as I woud need to get the carpet cleaners in. 

 

What are my rights with airbnb? I cant see anywhere on the site where I can report this behaviour.

 

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Caron15 

You can claim the damages/extra costs like this:

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place

You can report the guest to Airbnb by using the "flag" link in the profile.

@Caron15    Whatever you do, do NOT cancel them and do not click 'yes' if you get a message from Airbnb asking you if you agree to cancel, it is interpreted as you cancelling and you will be heavily penalized.  

btw:  If they cancel you may not get the days remaining (depends on your cancellation policy). 

 

You can also rate them low and leave a review - read the parameters https://www.airbnb.com/help/article/546/what-is-airbnb-s-content-policy  - Airbnb have been known to remove reviews that don't adhere to its policy, thus future hosts will have no idea of what they are getting into.  Some hosts put up drafts of their reviews to get feedback on whether it is appropriate and will be accepted. Do this in Host Circle  https://community.withairbnb.com/t5/Host-Circle/bd-p/host-circle - that area is not viewable to the general public, this area is.