I had to cancel a booking recently. The guest and I had been chatting for months as she is not due to arrive until next year. Unfortunately I have to move so I let my guest now I could no longer host her. She tried to cancel and somehow her cancellation was turned into a request for host to cancel. I tried to check the dashboard to see what penalty was charged without success. Every time I click on the host section it is a blank screen. So is my account. So I sent a request for email response but it seems to me they will not answer directly through email. I have cancelled a booking I made before and had someone call me, but that is no longer the case it seems.
I went ahead and cancelled and found out they were going to deduct money from my next booking. Now I cannot even see my account, transactions, dashboard or listing. It seems to be frozen or suspended. I got an notification today from customer representative- their reply to my query is in the host section that I cannot view as I am locked out of my own host profile/listing.
The automated function is infuriating, I keep asking to chat with a human not a bot. Nobody is available. So annoying. HELP
