@Letti0We read somewhere when we started Airbnb that you can't do that? So normally we just make people sign a paper with their name and adress upon their arrival. We explain them that they know our full name and adress and that's it's only fair we know theirs. This time we didn't do exceptionnally because the woman's arrival was such a chaos that we forgot (she changed the time of arrival several times, asked if we could invite her for dinner, refuse to buy something to eat instead, demanded that we serve her coffee, walked into our private area several times until we locked ourselves in and so on...).
What did you change in your contract? It's a good start, maybe we will go back to it. But unless we ask people for a deposit I don't think it will change much. And the problem is that Airbnb would be the one taking the deposit and therefore to stay "attractive" for the guests they would keep their loose policy.
I thought Airbnb had an insurance for cases of "force majeure" or that at least that they would be the one paying since they decide whether or not to refund and after all they take their share from every booking. The problem in my specific case is that the money was there but in Airbnb's hands. They could have just keep it but they chosed to give it back and as the result we are the ones losing money for a situation we could do nothing about.
