My account has been hacked! Where do I contact support???

[Penelope24]

I've been getting the occasional odd message on here, but too no notice as I thought the emails were just fake and not at all connected to miy account.

I have just received three in quick succession, asking to book 'my' property in Switzerland !!!!!! I have never been a host at all....how can I can I contact someone at AIR BNB to look into this ....pronto !! 😞

Just had another request as I write

[Gerry-And-Rashid0]

@Penelope24

Fastest is on Twitter - search for AirBnBhelp

In the meantime, log on to your account and check that no personal details have been changed. Change your password.

[Penelope24]

Just changed my pass word - but somehow someone has been accepted to stay - I'm not sure if they have parted with amy money -I have just cancelled their reservation.

I need to get the listing removed but cant seem to see how

[Gerry-And-Rashid0]

@Penelope24

Have your payout preferences been changed? Check where the money is going  - if its not your account delete them.

[Penelope24]

Thank you so much for your help - Ive done all those things and contacted all the other people asking to stay - there was no pay out preferences to be seen ? I don't think ...only the option to add new ones.

I think what they were doing was trying to get people to contact them direct on an alternative email address to converse off Air bnb

[Gerry-And-Rashid0]

@Penelope24

Click on the fake listing then...

Host

Manage Listings

Calendar and More

Pop out menu from left hand side - down at the bottom you will see a button for list/unlisted. If it is Green and Lisited then change it.

Go to Basics on same pop out menu

Scroll to end and you will see 'permanently delete this listing'