Please review this message sent to a recent Airbnb CS and advise
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Dear Jason
Thank you for taking care of this matter.
You called me many many times regarding this. First time I already indicated that it is ok to refund the guests. After that you called again to inform the refund, and then again to make sure I was ok. Today you called about 7am Saturday morning, wake me up again to make sure everything okay. Now you are sending same message twice. Dear Jason if you have a lot of energy, please deal something I really concerned with, such as
1: I was forced to refund a guest cancellation 2 hours prior arrival, stated the San Francisco remote area wild fire effect, which was on for few weeks. I had to responsabile for the natural hazard, not Airbnb protection insurance or owner protection policy.
2: a guest saw a marijuana plant in the backyard, planted by a legal user tenant and her kid run into the tenant room and saw something not supposing to be seen by kids.
I fully refunded the guest but Airbnb imposed a cancellation by owner, which stayed my account for a year. I tried many many times never resolved. Jason if you have plenty of time and energy, would you help me fix what I need ? Not constantly calling and messaging for something already resolved.
Thank you for your attention!
LAN
周蘭
