My ordeal and experience of my first guest as a host.

Osita1
Level 2
Long Beach, CA

My ordeal and experience of my first guest as a host.

I am new to Airbnb, my very first guest- a woman met a guy in my house who was also a guest, I am a nurse by profession and I work night shifts. I had to go to work that very night, before I left for work I gave my guest the woman my telephone number and told her to call or text me if she has any problem and of course the guy too has my number. The first question she asked was my relationship with the guy whether he is my husband, I said no. I was very tired, I went to work the previous night and have not rested, I was excited I'm having my first guest. After I got her situated I excused myself to get some rest as I was going back to work that night. She said she wants to go out that evening to see my neighborhood and go to the store. Both of them went out while I was asleep. And later I went to work that night. This two people are adults and I never in my wildest dream think of anything happening between them. I did not receive any call or text from any of them that night of any wrong doing. I came back in the morning the woman was in the living room watching TV. I asked how was her night, she said fine, and asked if it is okay for her to watch TV, I said sure. I quickly went to the store I was still wearing my uniform. She said her son will be coming to take her out. As I came back that morning I saw another lady at my house apparently I knew the lady at school. We all were in the living room watching TV. All of a sudden we noticed my guest was not comfortable, she got angry and was complaining about her son, that he already come to pick her and she was not ready, that he left. We were all concerned for her, I followed her out to make sure she was ok. And I left her outside while she was waiting for her son to come get her.

The guy and the other lady left. I was cleaning the the living room when she got back and said she's going back to Georgia, I was astonished and I said why, her booking was for 7 nights and she only spent 1 night. She started naratting a very shallow story about what happened between her and guy. I quickly sent a text to the guy and he walked in right away and we were now asking her whether she was okay. The guy said he was surprised. That they never had any issue or problem over the night. She said her son was waiting for her to move her stuff. I gave her a hug and was very sorry for whatever she said happened between herself and the guy, I helped her put her stuff together. The guy was surprised and was asking her if she was okay.

The only mistake I made that afternoon was not bring this two people together to tell their stories of what really transpired between them that night. The woman said the guy almost raped her, the guy said right from when they went to the store, the woman told him she likes him whether he had a girl friend, that she's going to spend 1 month here whereas she booked for only 7 nights. He said all the things he picked at the store that she paid for them and also told him that she will be relocating to Los Angeles. The guy said he got scared that was why he invited the other lady to my house. He said her son is older than him, that he cannot go out with her. I got mad at him, for inviting the other lady, that my guest is spending only 7 nights.

She left and cancelled her booking. I reported the case to Airbnb. After looking into the case, the only question I was asked was how long is the guy going to stay in my house, I told them that he came for a course out of state, and told me he will not stay long that as soon as he finds a place he will move. And the case manager said he will close my account. That is how my account was deactivated. I responded, and said I do not want my account to be closed instead I will ask him to move right away. Of course, I have to give him sometime to find a place to go. The guy actually have moved to his friends place right now. He's no longer in my house. I wrote to customer's service telling them the guy left that my place is vacant now. I received an email that their decision is final.
My heart pleads, why I should bear the consequences of whatever thing this two adults did at my home. If they were under age, I will blame myself for not making a proper arrangements before going to work. I don't know why I should suffer for what I am not aware of. I am innocent I went to work, I don't have to stay home and watch two adults. I still don't understand what wrong I have done in this case.
 
Please, I need your input in this case, I know the incident happened at my house. My home is a Godly home, I am a woman of God. This is my first time letting strangers at my home and this is what I got. My home is not a guest house or a hotel where anyone comes to find a girl friend or boy friend.  Both people involved already left my house.
Should I be the one to bear or suffer the consequences of what this two adults had done in my home?
Please I need your advice, what should I do to get my account activated. I love what I'm about to do. It is so unfortunate, this is my first guest.
My heart is broken, I need your help on what to do to get my account activated.
Thank you all for taking out time to read my lengthy ordeal and experience of my first guest.
I need your input and advice.

 

4 Replies 4
Lisa723
Level 10
Quilcene, WA

@Osita1 so sorry this happened to you! Unfortunately there are a number of similar stories where host's accounts have been deactived, sometimes with the host not even having any idea why. Airbnb seems to deactivate listings whenever there is any shred of any reason for any person to have an idea that there might be a safety issue, and they don't seem to care at all what the host has to say about it. It has even happened to hosts with multiple years of successful hosting with hundreds of successful stays. Certainly in this case it doesn't sound like you did anything wrong and you will probably never know what actually happened. I don't know how you could get your account reactivated and I doubt that anyone else will either. I haven't heard of anyone succeeding in the attempt.

A couple of things. I think the man bringing a woman over because he was nervous makes sense. I rented to someone like your female guest and came to the conclusion she was mentally ill. So I bet the man didn’t feel comfortable being in the house alone with her. Then you got mad  at him which made things worse. 

 

If she claimed attempted rape there should be an investigation. Her getting mad because he had a female friend visit (someone you knew as it turns out) further points to the fact the female guest is unstable and should be banned from the platform. I could understand if he brought guys over but a woman? Sounds like jealousy. Might ask a case manager to reconsider your status but Inbe5 the guest(s) both complained about how this was handled.

 

Airbnb should assign mentors to new hosts.

Thank so much for taking time to read my lengthy ordeal. I reasoned the same way too. And thought that is what they should have done. The guy assured me nothing like that happened. And ask why didn't she call for help that night. She didn't say anything all morning, all of a sudden while we all are watching tv, she got up and started complaining, my son did this and that. We all felt bad for her, how can her son behave that way. Anyway, we all concluded she was jealous and couldn't hide her feelings.

I am not giving up, I hope the case manager revisit this case and reactivate my account. I trust the Lord will make it happen. Thank you.

Julie143
Level 10
Princeton, NJ

Was the man also an Airbnb guest? If he was your own tenant not through Airbnb, I guess customer service has no way to get his side of the story.

 

You could also try posting on Twitter. Sometimes that gets the attention of the company better than calling.