My potential guest is unable to go past the payment screen

[LeeLin0]

Dear airbnb hosts,

Do you have the same problem? what would be your advice to resolve this? I have a potential guest (the first one as a matter of fact since I'm new to hosting) who had tried multiple times to book my property for a 3 night stay and he claimed that the transaction would not go past the payment page and it just hangs. Your advice would be very much appreciated.

best regards

Leelin

[Alice-and-Jeff0]

The potential guest needs to contact Airbnb directly.  This is why you pay fees to Airbnb - to handle the money.  It's great that you want to help out, but there is not much you can do.  

[Gerry-And-Rashid0]

It may also be a scam - there must be a good reason why his payment methods are being refused. Whatever you do don't accept cash payment instead.

[LeeLin0]

Thanks Gerry and Rashid!

The potential guest is a newbie to airbnb (account is registered this month) and he actually proposed that he visits the home first and arrange the booking accordingly. I did tell him he has to book through online. I wonder what are the potential scams out there; I imagine there are scammers pretending to be hosts scamming guests... but I wonder if hosts have been scammed before?

Thanks!

[LeeLin0]

Thanks Gerry and Rashid!

 The potential guest is a newbie to airbnb (account is registered this month) and he actually proposed that he visits the home first and arrange the booking accordingly. I did tell him he has to book through online. I wonder what are the potential scams out there; I imagine there are scammers pretending to be hosts scamming guests... but I wonder if hosts have been scammed before?

Thanks!