New Airbnb Categories not working...

in
Green Valley Lake, CA
Level 4
180 Views

I manage 12 listings and all are marked as "cabin" under the type of accommodation. However, when a traveler clicks on the new "cabin" category that was added in today's release, most of my cabins are not even shown. They are not even found. If no special "category" is selected then they are visible but if a traveler uses the new category feature and use the "cabin" filter, not all my listings show up at all. 😞 It's as if the new categories are filtering OUT my cabins.

How can we get this resolved so our cabins are visible when someone selects "cabin" under the new categories?

 

Also, two of my places are A-frame style cabins. However, when you select "A-Frame" under the new special categories, they do not show up. (I see no place to assign "A-Frame" under the type of accommodation section.) And one of my listed cabins is NOT an A-frame at all, not even close to an A-frame shape or style, yet it shows up when a guest uses the "A-Frame" filter under the new categories... How can we hosts assign these new categories properly so guests can find the proper listings they are searching for?

 

For reference, you can see the listings I manage all here: https://www.airbnb.com/users/22289954/listings 

Thanks for any advice or suggestions. - Martin

4 Replies

Re: New Airbnb Categories not working...

in
Leeuwarden, The Netherlands
Level 10

@Martin91 

 

It is the Airbnb Ai (Artificial Intelligence) deciding how to categorize.

"the biggest change to Airbnb in a decade"

But it can not even recognize a cabin ?

 

https://community.withairbnb.com/t5/Airbnb-Updates/Airbnb-2022-Summer-Release-What-you-need-to-know/...

 

 

 

Re: New Airbnb Categories not working...

in
Green Valley Lake, CA
Level 4

Well that's not good. At the very least they should first go by the category that the host marked it as when setting up the listing, which was "Cabin!" 
Airbnb should have a submit form where hosts can request their place be assigned to a specific category. Then if their AI doesn't think it is accurate it can get bumped to an actual human to verify if the host is putting in the right category. Because at this point it is just luck whether or not families looking to go to a mountain cabin will find you IF Airbnb catigorizes your place as a "cabin." Pretty lame.. Come on Airbnb. Please fix these issues. 😞

Re: New Airbnb Categories not working...

in
Granby, CT
Level 2

I too have multiple properties I manage. One is on a Connecticut vineyard. The listing, in the opening line, states it is located at the name of the vineyard. However, when searching in by the category "vineyard" it does not show up!

Ken / Dawn Kuhl

Re: New Airbnb Categories not working...

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi @Martin91 @Ken250, as Emiel mentioned, the categories are being evaluated using machine learning. This article explains more about what you can do to increase the chances to highlight your listings https://www.airbnb.co.uk/resources/hosting-homes/a/new-ways-for-guests-to-discover-your-listing-522

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