Now 8 days that the Traveller left the house, and nobody in AIRBNB replies about my money!!!

Fabián3
Level 2
Bogota, Colombia

Now 8 days that the Traveller left the house, and nobody in AIRBNB replies about my money!!!

Now, 8 days ago, than the traveler left my house I don't see where is my money!!!!

And in the reservation the Traveller appears as "still traveling"...
I've been sending messages and trying to contact Airbnb, but nobody replies or give me a solution about my money!!
I don't know what to do!!

1 Reply 1

@Fabián3 - To see payouts that have been released by Airbnb, view Completed Transactions. After we release your payout, the time it takes for you to receive it depends on the payout method you’ve selected. https://www.airbnb.com/help/article/304/where-do-i-find-my-payout-information

When you get paid and how long it takes to process can be found here: 

https://www.airbnb.com/help/article/425/when-will-i-get-my-payout

Remember you are on Business Days - American bank days -  8am Monday to 3pm Friday.  

If you want to find other ways to contact Airbnb, go to the Tips & Tutorials or Help threads and find the tutorial on all the ways you can contact them.