Odd enquiry

[Anwen0]

Hi,

Had an enquiry from someone who seemed genuine. My nightly rate is £150.00. The enquiry was for 64 nights, yet Airbnb calculated the final amount at approximately £1100.00! Has anyone else come across this or is there a legitimate explanation? Seems very strange. The enquiry has been declined.

Anwen. 

[Emilia42 · Accepted solution]

@Anwen0 There is definitely something going on with your calendar. You can't see any price changes or discounts set on your end?

[Colleen253]

@Anwen0  @Emilia42 

Someone else was posting recently about a similar experience with their calendar and pricing:

https://community.withairbnb.com/t5/Help/pricing-error/m-p/1411670#M308004

There generally seems to be some serious issues going on with the platform in recent days.

[Anwen0]

@Colleen253 , @Emilia42 

Thank you for your replies. Calendar appears unchanged, discount structure as previously set, prices unchanged. 

Clicked on Colleen’s link and for the time being, I’ve turned off instant book.

[Helen3]

Have you logged the issue with Airbnb @Anwen0 ?

[Anwen0]

@Helen3 . Thank you for your reply. Not terribly good at this tech and struggling to find a contact link direct to Airbnb. Also want to question them as to why I keep receiving verification codes by text message from them. If you could advise a link, I’d be very grateful. 

[Paul1255]

If you want to call them: 020 3318 1111 🙂

@Anwen0 

[Mike-And-Jane0]

@Anwen0 Go to the help section of the community forum and then open the post that is called something like contact Airbnb. An early post on the first page lists all the contact details for Airbnb.

[Anwen0]

@Paul1255 @Mike-And-Jane0 

Thanks for your help on this.