Here the summary:
- Guest asks for a 3 month reservation price. Our answer is, due to seasonality the first month would be 3.100, second 2.700, third 2.300, but if you book for three months we are happy leave it in 6.000
- Guest books 3 months, all seems good but then one day suddenly we notice guest has modified reservation to 32 days only and getting the same daily price as in a 90 days reservation. This was automatically approved by Airbnb, and when we called Airbnb to ask they told us that in reservations longer than 28 days it doesn't need our approval to modify the days after 31st.
- Despite having the conversation about the prices on the chat Airbnb didn't defend us when sending a price modification that the guest obviously didn't accept (why paying 3.100 when Airbnb lets you pay only 2.000?)
- Not only that, the reservation was done for 1 person but we discovered they were two. We got the guest to write in a chat that "THEY have gone to the apartment and will stay for some days", but when the guest was called by Airbnb about this the argument was the other person went only to help with luggage but did not stay. And Airbnb despite of us having the written proof saying THEY WILL STAY after the phone conversation Airbnb says it is the word of us against the word of the guest.... Really???? so guest can retract from a written confirmation?
Summary:
One reservation that should have been 1 guest for 3 months for 2.000 per month, converted into a 1 month reservation for the same monthly price. One month should have been 3.100, but not only that, there was an additional guest so it should have been 3.600. And despite of everything they only paid 2.000 and Airbnb did nothing about it.
- Careful with reservations longer than 28 days, guests will be able to modify the reservation without your consent!
- Written proof from guests are apparently no longer enough, you need to videorecord then on the spot (that was the Airbnb suggestion)
- Airbnb DOES NOT help or protect the hosts
I would like to be positive and hope for Airbnb to get better over time but my experience is the opposite, it is more and more PRO GUEST and more and more I DONT CARE ABOUT HOSTS