Hi there -
I booked a cabin in Big Bear and it required a deposit to book the cabin. I now need to pay the balance, but have no idea where to go to do that. The cabin shows booked, and it shows how much I paid, and balance due, but no where does it show to pay balance. I need to pay the balance by tomorrow or I will lose my reservation. There isn't a number I can call to ask questions either.
Anyone have any advice?
The deposit is not charged, unless a claim is filed:
For contact infromation:
Hope this helps, Emiel
@Aida43, if you booked via AirBnB, you should have paid for the reservation in full at the time you made the reservation.
There is no concept of "paying the balance".
Are you sure this was an AirBnB booking?
FYI - I was told that 2 -3 days before my payment due date, I would get an email letting me know payment is due with a link to pay the balance.
Thank you for the reply!
Yes, it was Airbnb. My payment details shows a balance. I even contacted the host and she referred back to Airbnb. I'm worried about losing my reservation for not paying the remaining balance. My credit was only charged half the total.
I have the absolute same problem and my balance is due today. The house manager keeps referring me back to air bnb for payment and there’s no option to pay it off. I will refer to some of the comments you get.
To pay in advance, please follow the steps below.
1. Go to the Trip overview
2. Click on the penthouse picture, which should take you to the itinerary page/home reservation.
3. Scroll down and click the "Get receipts and manage payments"
4. Then click "Update payment details"
5. Select the "Pay ahead of schedule: Now"