Hi all
We were due to travel to France a few weeks ago and stay at a lovely place with friends.
My wife has a pregnancy related illness which meant a hospital stay an advice not to travel, which happened a few weeks before our stay. Our friends still went and we did not go and informed the host. Our insurance company said we could claim this back.
Since sending off lots of paperwork they are now asking us to confirm that we could not get a refund (which we couldn't as the accomodation was still going to be used by friends) and they also want a list of all guests staying.
I've read lots of info on the help pages but can't find anything that says a partial refund cannot be claimed for if only half the party can still attend.
Really don't know what to do and don't want to lose £567!
Any advice appreciated.